Trending Business Process Categories in India
BPO & KPO Jobs
Business Process Outsourcing (BPO) has grown in popularity over time by delivering services such as marketing, human resources, customer service, technical support, and so on. Knowledge Process Outsourcing (KPO) is a subsegment of BPO in which procedures including knowledge-related activity are outsourced to a third party. There is a narrow line between BPO and KPO.
Soft Skills Required for BPO & KPO Jobs
- Good communication
- English fluency - For International BPO - US, UK Process
- Knowledge of languages - you must be fluent in English, Hindi, and a regional language.
- Patience - to receive calls for at least 8 hours while being calm.
- Flexible with Shifts (Ready to do any Shift)
Technical Skills Required For BPO & KPO Jobs
- Basic computer skills - As you need to enter the detailed interaction on the PC
- Technical Knowledge and Understanding of Products/Services
- Quality metrics and tools
- Project management
- Raw data analysis and processing
- Statistical expertise
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