Business Process Outsourcing (BPO) has grown in popularity over time by delivering services such as marketing, human resources, customer service, technical support, and so on. Knowledge Process Outsourcing (KPO) is a subsegment of BPO in which procedures including knowledge-related activity are outsourced to a third party. There is a narrow line between BPO and KPO.
Soft Skills Required for BPO & KPO Jobs
- Good communication
- English fluency - For International BPO - US, UK Process
- Knowledge of languages - you must be fluent in English, Hindi, and a regional language.
- Patience - to receive calls for at least 8 hours while being calm.
- Flexible with Shifts (Ready to do any Shift)
Technical Skills Required For BPO & KPO Jobs
- Basic computer skills - As you need to enter the detailed interaction on the PC
- Technical Knowledge and Understanding of Products/Services
- Quality metrics and tools
- Project management
- Raw data analysis and processing
- Statistical expertise
Through the Hirect App, you can hire candidates looking for BPO & KPO with expertise in Telemarketer, Virtual Assistant.